Shipping policy
Currently we offer shipping only to customers in the United States.
Our goal is to deliver all orders within 3-10 working days.
We offer FREE Shipping on all orders over $45.
If you have any question prior to you order, please contact us.
| All Orders (production 1-2 business days) | Estimated Delivery Time | Price |
| FREE (orders over $35) | 5-7 Business Days | Free |
| Regular Mail | 7-10 Business Days | $2.99 |
| Standard | 4-6 Business Days | $5.99 |
| Express | 3-5 Business Days | $14.99 |
| Rush Orders (production same day) | Estimated Delivery Time | Price |
| Express (USPS Priority Mail) |
3-5 Business Days | $14.99 |
| Express (USPS Priority Mail) |
2-4 Business Days | $19.99 |
| Express (USPS Priority Mail Express) | 1-2 Business Days | $59.95 |
More information:
- Rush Shipping option is available only for photo prints: 3x3", 3x4", 4x6" up to 36 prints.
- Larger quantities require extra day to prepare, produce and ship.
- Orders placed on Sunday will be shipped on Monday, Next Business Day for delivery is Tuesday.
- Orders placed after 2:00PM (PST Timezone) will be produced same day and shipped next business day.
- Overnight orders placed after 2:00PM (PST Timezone) will be sent the next business day.
Estimated Shipping Times
All prints and magnets are custom made just for you, please allow us 1-2 business days to make them for you.If you place your order today:
- Using Standard order may arrive between and .
- Using Express order may arrive between and .
Shipping Speed
- Tracking is provided for all orders.
- Shipping times are estimates only, not guaranteed.
- Production time depends on a number of orders that we received.
- A business day is Monday through Friday, excluding weekends and public holidays.
- We usually use USPS, UPS and FedEx to ship orders.
- Holiday season is the busiest for the USPS, delays may happen. Please place order before holidays.
Package marked 'Delivered', not received
In the event that your tracking information shows delivered, but you have not received it, please try the following first:
- Check behind or around outdoor furniture
- Check both front, back and side door locations
- Check with everyone in your household
- Check with a neighbor (if safe to do so)
- Check with apartment/residential office to see if they are holding your package
In some occasions the USPS mark packages as 'Delivered' before they're dropped off, or if it's end of their working day, USPS delivery person usually deliver the package the next business day.
If you are still unable to locate it, contact us at help@photokoala.com
PLEASE NOTE: You must contact us within 48 HOURS of tracking marked as delivered for us to file a claim. If you are outside of the 48 hour window, you must contact the carrier and initiate claim as a receiver/buyer.
Incorrect or incomplete address
Photo Koala LLC is not responsible for undeliverable shipments or misdelivered shipments due to incorrect/incomplete address provided by customers.
If an order is returned back to us due to insufficient address, the customer will be presented with two options:
- Reshipment of order, buyer is responsible for new shipping costs or
- Partial refund, minus cost of shipping paid